Terms of Service

1. Acceptance of Terms

By accessing or using the Mirrovo platform (the "Service"), operated by YAMPA MEDIA, SAS, SIREN 910 581 172, 135 avenue Gaston Roussel, 93230 Romainville, France ("YAMPA MEDIA", "we", "us"), you ("Customer", "you") agree to be bound by these Terms of Service ("Terms"). You must be at least 18 years old and have the legal authority to bind your organisation to these Terms. If you do not agree, do not use the Service.

2. Description of the Service

Mirrovo is a B2B software-as-a-service (SaaS) platform that enables organisations to measure and improve team culture through anonymous pulse surveys, AI-powered analysis, and action planning. The specific features available to you depend on the subscription plan you have purchased. YAMPA MEDIA reserves the right to modify, suspend, or discontinue features with reasonable notice.

3. Customer Responsibilities & Email Compliance

You are the data controller for all participant email addresses you upload or enter into the Service. You warrant and represent that: (a) you have obtained all necessary consents, or have an alternative valid lawful basis under applicable law (including the GDPR, the French Loi Informatique et Libertés, and applicable anti-spam legislation), to send survey invitation emails to each participant; (b) your use of the Service complies with all applicable laws and regulations, including those governing electronic communications and data protection; (c) you will not use the Service to send unsolicited, misleading, or unlawful communications. YAMPA MEDIA acts solely as a technical data processor in relation to participant email addresses and bears no responsibility or liability whatsoever for emails sent through the Service without a valid lawful basis, or for any regulatory fines, penalties, or third-party claims arising from your email sending activities. You agree to indemnify and hold harmless YAMPA MEDIA from any such claims.

4. Acceptable Use

You agree not to: (a) use the Service to send spam or unsolicited bulk communications; (b) upload unlawful, defamatory, or harmful content; (c) attempt to reverse-engineer, decompile, or extract the source code of the Service; (d) scrape, harvest, or systematically extract data from the Service; (e) resell, sublicense, or make the Service available to third parties except as expressly permitted by your plan; (f) use the Service to process data in violation of any applicable law. YAMPA MEDIA reserves the right to suspend or terminate accounts that violate this policy without prior notice.

5. Subscriptions, Billing & Cancellation

The Service is offered on a subscription basis. Fees are charged in advance for each billing period (monthly or annual) and are non-refundable except as required by law. Subscriptions renew automatically unless cancelled at least 24 hours before the renewal date via your billing settings. Upon cancellation, you retain access until the end of the current paid period. YAMPA MEDIA reserves the right to modify pricing with at least 30 days' notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.

6. Intellectual Property

The Mirrovo platform, including its software, design, algorithms, and AI models, is the exclusive intellectual property of YAMPA MEDIA and its licensors. These Terms grant you a limited, non-exclusive, non-transferable licence to use the Service for your internal business purposes during your subscription term. You retain full ownership of the data you upload to the Service, including survey results and participant lists. YAMPA MEDIA may use anonymised, aggregated, non-identifiable statistical data derived from platform usage to improve the Service.

7. Data Processing & GDPR

To the extent that YAMPA MEDIA processes personal data on your behalf, it does so as a data processor under GDPR Article 28. The scope, nature, and purpose of processing, the type of personal data, and the categories of data subjects are described in our Privacy Policy. By agreeing to these Terms, you enter into a Data Processing Agreement with YAMPA MEDIA, which is incorporated herein by reference. YAMPA MEDIA will process personal data only on your documented instructions, implement appropriate technical and organisational security measures, assist you in responding to data subject rights requests, and notify you without undue delay of any personal data breach affecting your data.

8. Confidentiality

Each party agrees to keep confidential any non-public information received from the other party in connection with the Service that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. This obligation does not apply to information that is or becomes publicly available without breach, or that is independently developed without use of confidential information. Confidentiality obligations survive termination of these Terms for a period of three (3) years.

9. Warranties & Limitation of Liability

The Service is provided "as is" and "as available". YAMPA MEDIA does not warrant that the Service will be uninterrupted, error-free, or entirely secure. To the maximum extent permitted by applicable law, YAMPA MEDIA's total cumulative liability to you for any claims arising out of or related to these Terms or the Service shall not exceed the total fees paid by you in the twelve (12) months preceding the claim. In no event shall YAMPA MEDIA be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, even if advised of the possibility of such damages. Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

10. Indemnification

You agree to indemnify, defend, and hold harmless YAMPA MEDIA, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service in violation of these Terms or applicable law; (b) survey invitation emails sent by you or on your behalf through the Service without a valid lawful basis; (c) any regulatory investigation, fine, or penalty imposed on YAMPA MEDIA as a direct result of your use of the Service; (d) any claim by a third party, including survey participants, arising from your email sending activities.

11. Term & Termination

These Terms remain in effect for the duration of your active subscription. Either party may terminate these Terms with 30 days' written notice. YAMPA MEDIA may terminate your access immediately and without notice in the event of a material breach of these Terms, non-payment of fees, or if continued access would expose YAMPA MEDIA to legal or regulatory risk. Upon termination, your right to use the Service ceases and YAMPA MEDIA will delete your personal data in accordance with the Privacy Policy, subject to legal retention obligations.

12. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of France, without regard to its conflict-of-law provisions. Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or validity thereof, shall be subject to the exclusive jurisdiction of the courts of Paris, France, unless mandatory consumer protection laws in your jurisdiction provide otherwise.

13. Contact

For questions about these Terms or data protection matters, contact us at team@mirrovo.com. Postal address: YAMPA MEDIA, 135 avenue Gaston Roussel, 93230 Romainville, France.